On 11 February 2026, Don Bosco Tech, Jalandhar Centre witnessed a truly inspiring and insightful alumni guest lecture for trainees of the IT Customer Care Executive domain. The session was more than just an interaction—it was a powerful reminder that dedication, discipline, and the right guidance can transform aspirations into achievement.

The guest speaker, Harkirat Singh, an alumnus of the centre and currently working as a Sales Associate at Aneja Mobile House, returned to the very classroom where his professional journey began. His presence created an immediate connection with the trainees, who saw in him a reflection of their own dreams and possibilities.

The session commenced with a warm introduction by domain trainer Himanshu Panday, who appreciated Harkirat’s consistent efforts, positive mindset, and professional growth since completing his training. The atmosphere quickly turned engaging as Harkirat began sharing his journey—from discovering Don Bosco Tech to developing essential industry-ready skills during his training period.

He spoke candidly about how the course equipped him with practical communication skills, customer service techniques, and basic computer knowledge that laid the foundation for his current role. At Aneja Mobile House, his responsibilities include attending to customers, explaining mobile features with clarity, managing sales transactions, and resolving queries with patience and professionalism. His real-world examples brought authenticity and depth to the session.

What made the lecture particularly impactful was his honest discussion about workplace challenges. Harkirat spoke about handling diverse customer behaviors, meeting performance targets, and adapting to fast-paced retail environments. Rather than presenting success as effortless, he emphasized perseverance, continuous learning, and confidence as the true drivers of growth. He highlighted how the soft skills gained during training—especially patience, politeness, and effective communication—helped him overcome initial hurdles and build trust with customers.

The session soon evolved into an interactive dialogue. Harkirat engaged trainees with practical scenarios related to customer handling, professionalism, and everyday technical problem-solving. Students responded enthusiastically, sharing their thoughts and asking questions, making the discussion dynamic and meaningful. The interaction bridged the gap between classroom learning and real-world application.

One of the most powerful messages he shared was that every customer interaction shapes not only a company’s image but also one’s personal reputation. He reminded trainees that confidence, a positive attitude, and respect for customers are invaluable assets in the customer service and sales industry.

The lecture concluded on a motivating note, leaving trainees energized and more confident about stepping into the professional world. The session served as a living example of the impact of skill-based education and alumni mentorship at Don Bosco Tech. It reinforced the belief that with determination, the right training, and a growth mindset, every trainee has the potential to write their own success story.

The event was not merely a guest lecture—it was a testament to transformation, perseverance, and the enduring bond between Don Bosco Tech and its alumni, making a lasting impact on all who attended.