Report on Guest Lecture for IT-CCE Domain
On January 23, 2026, Don Bosco Tech Society, Jalandhar organized an insightful Guest Lecture for IT Customer Care trainees. The session was delivered by Mr. Lovepreet Turna, Owner of Brand Be Like, who shared his valuable knowledge on business development, customer handling, and professional workplace etiquettes.
Mr. Lovepreet Turna addressed the students on the importance of effective communication, positive attitude, and professionalism in customer-facing roles. Drawing from his entrepreneurial journey, he explained how strong customer relationships and quality service play a vital role in business growth. He also guided the students on acquiring and retaining customers while maintaining ethical and professional standards.
During the session, Mr. Turna emphasized the significance of continuous learning, discipline, and adaptability in today’s competitive business environment. His real-life experiences and practical examples helped students understand the challenges of running a business and managing customer expectations efficiently.
The lecture was highly interactive, encouraging students to actively participate by asking questions and sharing their thoughts. The engaging delivery and relatable insights made the session informative and motivating.
The successful organization of the guest lecture was made possible through the efforts of Mr. Himanshu Panday, IT-CCE Trainer, whose coordination ensured a smooth and impactful session.
The students greatly benefited from the lecture, gaining a deeper understanding of business practices and customer service skills essential for career success. They expressed their sincere gratitude to Mr. Lovepreet Turna and Mr. Himanshu Panday for providing such an enriching learning experience.