On Monday, July 21, 2025, Don Bosco Tech, Kollam conducted the final assessment for the IT Customer Care Executive course, Batch 250219 — a significant milestone marking the culmination of a transformative 55-day training journey. The assessment, conducted between 11:30 AM and 4:00 PM by Navriti Technologies Pvt. Ltd., witnessed the active participation of 27 students, each undergoing a detailed individual evaluation to demonstrate the skills and knowledge they had acquired.

The atmosphere during the assessment was filled with a quiet intensity. With focused minds and determined hearts, the trainees stepped into the final phase of their program, not just to write a test — but to showcase the growth they had earned through hard work and dedication. This wasn’t merely a classroom exercise; it was a real-world simulation of the demands of the customer care and IT support industry.

Funded and technically supported by Accenture, this fully-sponsored training program provided students from underprivileged backgrounds with access to a career-oriented curriculum. The initiative blended theoretical learning with practical application, allowing students to strengthen both their technical competencies and soft skills such as communication, professionalism, and problem-solving — all critical in today’s service-driven job market.

The final assessment served as a powerful reflection of the program’s success. Assessors from Navriti Technologies shared encouraging feedback, praising the preparedness and professionalism of the students. Their ability to respond to real-world scenarios, navigate digital tools, and engage confidently in customer-facing tasks was seen as a direct outcome of the holistic training approach adopted by Don Bosco Tech.

More than an academic closure, this assessment represented a gateway to opportunity. For many of these students, it was a step closer to meaningful employment and a more secure future. It also highlighted the profound impact that well-structured, inclusive skill development programs can have when supported by dedicated partners like Accenture.

The success of this program reaffirms Don Bosco Tech Society’s commitment to empowering young people through vocational training that is relevant, accessible, and life-changing. As the trainees of Batch 250219 move forward, the assessment stands not as an end, but as the beginning of a journey filled with confidence, skills, and new possibilities.