The final assessment of the IT Customer Care Executive course (Batch ID B5-250513) was successfully conducted on Tuesday, January 27, 2026, at Don Bosco Tech, Kollam, marking a defining moment in the learning journey of the trainees. Out of 25 students enrolled in the program, 24 successfully completed the assessment, reflecting a strong commitment to learning despite one dropout during the course period.

The evaluation, facilitated by Navriti Technologies Pvt. Ltd., took place from 10:00 AM to 3:30 PM and was thoughtfully designed to mirror real-world workplace environments. It assessed both theoretical understanding and practical competence, enabling students to demonstrate their readiness for professional roles. Participants showcased notable proficiency in customer care operations, effective communication etiquette, the use of digital tools, and managing client interactions with confidence and professionalism. Beyond measuring learning outcomes, the assessment served as a bridge between training and industry expectations, preparing students for the realities of the modern workplace.

The day began on an inspiring note with a special awareness and motivational session led by Fr. Antony Joseph, Director of Don Bosco Tech Kollam. In his address, he emphasized the values of discipline, lifelong learning, and the importance of setting clear long-term career goals. His words resonated deeply with the trainees, encouraging them to look beyond immediate achievements and envision a future built on perseverance, dedication, and self-belief. The session infused the day with purpose and energy, setting a positive tone for the assessment that followed.

Supported and funded by Accenture, the IT Customer Care Executive program at Don Bosco Tech Kollam is a transformative initiative aimed at empowering underprivileged youth through skill-based, employment-oriented training. The curriculum blends structured classroom learning with hands-on practical exposure, ensuring that students acquire not only technical expertise but also essential soft skills such as problem-solving, customer engagement, teamwork, and professional conduct.

The assessors expressed appreciation for the students’ preparedness, clarity of concepts, and their practical, solution-oriented approach during the evaluation. The successful completion of the final assessment stands as a significant milestone for the participants, symbolizing the beginning of their journey toward meaningful employment and economic independence.

This achievement underscores Don Bosco Tech Kollam’s unwavering commitment to delivering high-quality vocational training that transforms lives. By nurturing talent, instilling confidence, and aligning skills with industry needs, the initiative continues to contribute meaningfully to workforce development and social empowerment, reinforcing the Don Bosco Tech Society’s mission of enabling young people to build dignified and sustainable futures.