On December 9, 2025 Don Bosco Tech Society, Sambalpur organised an enriching guest lecture on the topic “Importance of Guest Service Etiquette in Food & Beverage (F&B)” for the trainees of the Guest Service Associate (F&B) program. The objective of the session was to enhance trainees’ understanding of professional etiquette, communication skills, and service standards essential in the hospitality industry.

The session featured Mr. Bada Babu Deep, Manager, K C Palace, Sambalpur, as the guest speaker for the day. With his extensive experience in the hospitality sector and strong command over service operations, he provided valuable insights into modern F&B service expectations.

The program began with a warm welcome note by Mr. Isak Pradhan, Domain Trainer, Don Bosco Tech Society. He introduced the guest speaker and highlighted the significance of guest service etiquette in shaping a successful hospitality career.

Mr. Deep delivered an impactful and engaging lecture covering various essential aspects of guest service etiquette in the F&B sector. Some of the major points discussed included:

  • Importance of first impressions in the hospitality industry
  • Grooming standards and personal hygiene for F&B associates
  • Effective communication and body language while dealing with guests
  • Table setting, serving sequence, and fine dining etiquette
  • Handling guest complaints and resolving issues professionally
  • Maintaining cleanliness and food safety standards
  • Teamwork and time management during peak hours
  • Professional behaviour, courtesy, and guest satisfaction

These practical learnings helped trainees gain a deeper understanding of real-life service situations in hotels and restaurants.

The session was highly interactive, with trainees actively engaging in discussions, asking questions, and sharing their experiences. The lively environment encouraged them to gain confidence and clarity about the skills required to excel as F&B professionals.

The program concluded with a vote of thanks by Mr. Dillip Kumar Behera, Support Domain Trainer. He expressed heartfelt gratitude to Mr. Bada Babu Deep for sharing his knowledge and motivating the trainees toward successful careers in the hospitality sector.

The guest lecture proved to be immensely beneficial for the trainees by strengthening their understanding of guest service etiquette and its significant role in the F&B department. Such industry-expert interactions not only broaden their perspective but also prepare them for real-time workplace expectations. The event was a successful initiative by Don Bosco Tech Society, Sambalpur, towards enhancing the employability skills of its trainees.