On August 3, 2026, Don Bosco Tech Society, Sambalpur organized an informative guest lecture on the topic "Importance of Guest Service Etiquette in Food & Beverage (F&B)" for the trainees of the Guest Service Associate (Food & Beverage) programme. The main objective of the session was to help trainees understand the importance of professional etiquette, communication skills, and service standards required in the hospitality industry.

The guest speaker for the session was Ms. Barsha Panda, Manager, The Grand Shiva, Sambalpur. With her experience in the hospitality industry, she shared valuable knowledge about guest service and the role of F&B associates in providing excellent customer service.

The programme began with a warm welcome address by Mr. Isak Pradhan, Domain Trainer, who welcomed the guest speaker and explained the importance of guest service etiquette in building a successful career in the hospitality industry.

During the session, Ms. Barsha Panda explained different aspects of guest service etiquette in the F&B sector. She highlighted that guest satisfaction is the key to success in the hospitality industry and depends on good communication, professional behaviour, positive attitude, proper grooming, and quality service.

The session was interactive, with trainees actively participating by asking questions and discussing real-life situations from hotels and restaurants. This interaction helped them gain practical knowledge and improved their confidence in handling guests professionally.

The programme concluded with a vote of thanks by Mr. Dillip Kumar Behera, Support Domain Trainer, who expressed sincere gratitude to the guest speaker for sharing her valuable experience and inspiring the trainees.

Overall, the guest lecture was informative and beneficial. It provided the trainees with practical knowledge and motivated them to maintain high standards of professionalism and guest service in their future careers.