A Placement Orientation Session for the IT- Customer Care Executive students was held on 12 December 2025 at Don Bosco Tech, Chandigarh, conducted by Mrs. Manpreet Kaur. The objective of the session was to prepare students for upcoming placement drives by helping them understand the roles, responsibilities, and expectations of the customer care industry. Ms. Manpreet Kaur began by explaining the importance of customer care in today’s service-driven market and how customer care executives act as the primary point of contact between the company and its customers. She highlighted that effective communication, patience, empathy, and problem-solving abilities are essential skills for this profession.
The trainer guided students through the various functions of customer care, including handling inbound and outbound calls, responding to emails, managing chat support, and resolving complaints with a professional and calm approach. She also stressed that maintaining a positive attitude and actively listening to customers can improve their experience and build long-term trust. Real-life examples and scenarios were used to help students understand how to deal with challenging customer interactions. A special focus was given to interview practices, where students were taught how to answer common interview questions, demonstrate confidence, and present their skills effectively. Mock interview tips were also shared to help students improve body language, tone of voice, and overall presentation.
Additionally, the session highlighted the increasing demand for customer care executives in sectors such as telecom, e-commerce, banking, healthcare, and IT-enabled services. Students received practical guidance on resume preparation, grooming standards, and workplace behaviour. The interactive session allowed them to clarify doubts about salary expectations, job roles, and career progression.
Overall, the session was highly informative and motivating, helping students gain confidence and understand the key skills needed to succeed in the customer care field.