On 01 August 2026, Don Bosco Tech Society, Sector 24, Chandigarh, organized a guest lecture for the trainees of the IT–Customer Care Executive (IT-CCE) course. The session was conducted by Mr. Sushant Sharma, an experienced industry professional, with the objective of enhancing students' knowledge of customer service practices and preparing them for the workplace.
Mr. Sharma began the session by explaining the importance of customer satisfaction and how excellent customer service contributes to the success of any organization. He highlighted the key qualities of a successful customer care executive, including effective communication, active listening, patience, empathy, professionalism, and problem-solving skills. Through practical examples and real-life experiences, he demonstrated how to handle customer queries, resolve complaints efficiently, and maintain a positive attitude while interacting with customers. The lecture also focused on workplace ethics, team collaboration, time management, and the importance of maintaining confidence during customer interactions. Mr. Sharma encouraged students to continuously improve their communication skills, develop a customer-centric approach, and stay updated with industry trends. He also shared useful interview tips and explained the expectations of employers from entry-level customer care professionals. The session was highly interactive, with students actively participating by asking questions and engaging in discussions. They gained valuable insights into industry standards and learned practical techniques that will help them perform effectively in customer-facing roles. The lecture enhanced their confidence and motivated them to prepare themselves for future employment opportunities.
The guest lecture concluded with a vote of thanks to Mr. Sushant Sharma for his valuable guidance and inspiring interaction. The session proved to be informative, engaging, and beneficial, successfully bridging the gap between classroom learning and real-world industry expectations.